Terms & Conditions

Sirima Spa – Booking & Cancellation Policy

At Sirima Spa, your experience means everything to us. Our policies are designed to ensure fairness and the highest level of care for every guest.

We value your time, just as we value the dedication our team puts into preparing for each appointment. To help you stay on top of your bookings, we may send friendly reminders via text and email – we know life gets busy!

By honoring our policies, you're helping us protect the care we dedicate to every client – including you.

Thank you for being part of the Sirima Spa family.

Cancellations & Rescheduling

Please provide at least 72 hours' notice to cancel or reschedule. All cancellations must be made via email only (no direct messages).

• More than 72 hours' notice: Full refund

• 24 – 72 hours' notice: 50% held for rescheduling

• Less than 24 hours' notice or no-show: No refund

Please note:

• Not confirming via our reminder system does not count as a cancellation

• You may reschedule up to 2 times – after that, a new booking with a new deposit is required

• Repeated no-shows or late cancellations may require full payment upfront for future bookings

Deposits

A non-refundable deposit is required to secure all bookings.

Late Arrivals

• Late arrivals will receive the remaining time only

• More than 20 minutes late = appointment cancelled, full balance charged

During Your Treatment

• Within the first 15 minutes: Let us know if the treatment isn't suitable – we can adjust or end the session

• If you end early: You'll be charged pro-rata for the time received

• After 15 minutes: No refunds apply

Thank you for being part of the Sirima Spa family.

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Gift Vouchers:
– If a booking made with a gift voucher is cancelled with less than 24 hours notice, Sirima Spa reserves the right to cancel the prepaid voucher or gift certificate. Similarly, if an appointment is missed without notice, the voucher will become null and void.
Booking Consultations & Forms:
-All forms and consultations are required to be completed prior to your arrival to ensure you get the most of your time booked with your therapist. 

Non-Refundable Fees & Deposits:
– Please book carefully, as all fees and deposits are non-refundable. This rule does not offer exceptions and it is to remain fair for all clients, so please be understanding and be mindful when booking.
We appreciate your understanding and cooperation with our policies. If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you for choosing Sirima Spa!

At Sirima Spa, our priority is client satisfaction, and we are dedicated to ensuring that every client leaves feeling confident and delighted with their experience. We appreciate your trust in us and look forward to serving you with excellence. If you have any questions or require further assistance, please don’t hesitate to contact us.

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Procedure for Contacting Us:

Clients can reach out to us via phone or email within the 24-hour window to report any issues or request a touch-up appointment. Our team will respond promptly to assist with scheduling and addressing their concerns.

With love, Sirima Spa